Packing | Shipping | Delivery
When you have placed your order, you will receive the standard automatic Order Confirmation.
Within 24 hours or so , we will email you in person to discuss lead time and a convenient delivery arrangement.
If your item is in stock, we aim to send your order to you within a few days. If, for any reason, there is a delay, we will let you know when we acknowledge your order.
We pack everything ourselves. In 18 years we have a 98% 'Safe Arrival Record'!
With 18 years of experience in worldwide shipping, we have established a range of shipping options, depending on weight, bulk and fragility.
We use a variety of services from Royal Mail, DPD, Parcelforce, TNT, Hermes, UPS, Yodel, and, when required, specialist fine art delivery services.
All deliveries will require a signature upon receipt. Even the smallest pendant!
If your goods are being shipped via courier, you will receive a tracking number, or email updates from the courier company.
Royal Mail's services -for smaller items -can also be tracked if you request the tracking details from us.
We will email you personally until we are happy that you have received your order and that all is well.
Estimated delivery times
We would aim at between three and five working days for a smaller item, provided it is in stock. Your consignment is trackable if we use a courier company, with text and email updates. Royal Mail's Special Delivery for the next day is available on request and at extra charge. Large and/or fragile items will probably take longer to prepare for shipping. When we acknowledge your order we will discuss all this with you.
Outside the UK
Royal Mail International Tracked and Signed For: 5-10 working days
EU deliveries : 5-7 working days
International items : 7-14 working days