Packing | Shipping | Delivery
When you have placed your order, you will receive the standard automatic Order Confirmation.
Within 24 hours , we will email you in from London to discuss lead time and a convenient delivery arrangement.
If your item is in stock, we aim to send your order to you within a few days. If, for any reason, there is a delay, we will let you know when we acknowledge your order.
We pack everything ourselves at our London shop. In 18 years we have a 98% 'Safe Arrival Record'!
With 18 years of experience in worldwide shipping, we have established a range of shipping options, depending on weight, bulk and fragility.
We use a variety of services from Royal Mail, DPD, Parcelforce, TNT, Hermes, UPS, Yodel, and, when required, specialist fine art delivery services.
Deliveries will require a signature upon receipt. In all cases, you will receive a tracking number, or email updates from the courier company.
We will email you personally until we are happy that you have received your order and that all is well.
Estimated delivery times
We would aim at between three and five working days for a smaller item, provided it is in stock. Your consignment is trackable, with text and email updates. Royal Mail's Recorded or Special Delivery for the next day is available on request and at extra charge. Please note that if one of us is on our own at the shop, we cannot get out to go to the post office! Large and/or fragile items will probably take longer to prepare for shipping, because we now have smaller premises. When we acknowledge your order we will discuss all this with you.
Outside the UK
Royal Mail International Tracked and Signed For: 5-10 working days
EU deliveries : 5-7 working days
International items : 7-14 working days