shopping & shipping
Prices on the website
The shipping cost will be applied to the contents of your basket at the checkout.
UK VAT and Import Duty outside the EU
Customers in the UK and EU will pay the price shown, which includes VAT at the current rate of 20%.
Customers outside the EU VAT zone will pay the price marked 'Ex Tax'.
Orders placed from outside the European Union may be subject to import tax. Should such a tax be levied, please note that it is the customer's responsibility to pay.
Stock
Each item on the website has its stock status clearly stated. If you have a time-sensitive purchase, please give me as much notice as possible!
Payment
- Through the website - all major credit cards and PayPal
- By phone - email your details, and I will arrange a convenient time to call you
- By bank transfer - IBAN and bank transfer details available on request
Order acknowledgement
When you have placed your order, you will receive the standard automatic Order Confirmation. Within 24 hours or so , a more personal email will follow, to discuss lead time and a convenient delivery arrangement.
If your item is in stock, it will usually be sent within a few days. If, for any reason, there is a delay, I will let you know when I acknowledge your order.
Packing
Everything is packed with Tender Loving Care! In 19 years the 'Safe Arrival Record' is 98.5% !
Shipping options
There are a range of shipping options, depending on weight, bulk and fragility.
My most favoured courier options at the moment for items above 2kg are DPD and ParcelForce, with Collect+ for some pieces to go abroad.
Smaller items, or items weighing less than 2kg are sent via Royal Mail UK Signed For, and International Tracked/Signed.
Occasionally, I am happy, by request and if practical, to deliver by hand, or by Addison Lee courier or Uber within the central London area for larger pieces or orders containing a number of items. We will discuss this when I acknowledge your order.
All deliveries will require a signature upon receipt. I'm not happy to leave items in recycling bins or behind sheds etc. Sorry!!
Estimated delivery times
UK
I aim at between two and five working days for a smaller item, provided it is in stock. Your consignment is trackable if we use a courier company, with text and email updates. Royal Mail's Special Delivery for the next day is available on request and may incur a small extra charge. Large and/or fragile items will probably take longer to prepare for shipping. When I acknowledge your order I will discuss all this with you.
Outside the UK
Royal Mail International Tracked and Signed For: 5-10 working days
EU deliveries : 5-7 working days
International items : 7-14 working days
Returns and Refunds
If you wish to return an item, you may do so within 28 days. Please phone or email to discuss the matter and to arrange the return.
You will be entitled to a full refund or a replacement, if it is in stock. A returned item must be in its original condition and in its original packaging.
For reasons of hygiene and because it is impossible for me to verify whether they have been worn or not, I cannot offer a return or an exchange on earrings.
For further details please refer to Terms and Conditions.
